Subscription Information

Introduction

EpiSpectrum offers a convenient subscription service. By subscribing, you’ll enjoy a 10% discount on the purchase of any product you’ve included in your subscription plan. These products will then be automatically reordered (at a 10% discount of the original subtotal selling price) and shipped to you monthly, resulting in the following benefits:

(1) You won’t have to remember to reorder when your current supply is running low.

(2) You won’t have to endure the process of reordering, including re-entering your credit (or debit) card details at checkout.

(3) You shouldn’t run out of your regular product(s), avoiding any consequential urgency to reorder manually. Subscribing triggers the packaging and shipping of your first month’s order, so please be careful not to subscribe until you are ready to begin taking your desired EpiSpectrum product.

You may cancel your subscription at any time (and re-subscribe at any time) easily once your EpiSpectrum account is created.

How do I Subscribe?

To sign up for a monthly subscription, please follow the following steps, which start with creating your own personal EpiSpectrum account:

(1.) Go to any page of the EpiSpectrum website at epispectrum.com, and then click on “My Account”, located in the upper right-hand corner of the page. You will then be taken to the “My Account” page, where you will create your account.

(2.) Under “Register”, please enter your email address and desired password in the designated fields, and then click on the blue “Register” button, which immediately creates your new EpiSpectrum account. An email will then be sent to your email address confirming that your EpiSpectrum account has been created.

Please also write down your desired password and store it in a secure place, as you will need it when logging into your account in the future.

Next time you log into your account, you will have the option to select the “Remember me” feature, which causes your email address (or username) and password to autofill into their respective designated fields. This way, you won’t have to either remember or enter them every time you wish to log into your account.

(3.) After you click on the “Register” button, you will be taken to the dashboard of your new account.

On the left-hand margin of the screen, you will see a link to “Addresses”, which will allow you to enter (or amend later) your billing address and shipping address. You will also see a link to “Payment methods”, which will allow you to add (or delete later) a payment method for future purchases. All these links allow you to customize your account to your liking.

(4.) Click on the blue “Subscription” link on the left-hand margin of the screen, which will take you to the Subscriptions page of your account.

(4.1.) Click on the blue “Browse Products” button on the right-hand side of the screen, which will take you to a page displaying all of EpiSpectrum’s products.

(4.2.) Click on the product you’d like included in your subscription (to be purchased now and then automatically reordered monthly thereafter), which will take you to that product’s page.

Again, your initial purchase through the subscription service, as well as your monthly automatic reorders, will be at a 10% discount of the original subtotal selling price.

(5.) Once in that product’s page, you will have the option to click on either “Purchase one time” (at the original subtotal selling price) or “Subscribe for (90% of the original subtotal selling price) per month”.

(6.) Click on the second option, “Subscribe for (90% of the original subtotal selling price) per month”, and then click on the blue “Subscribe” button. A notice will then appear at the top of the page confirming that the product you selected was “added to your cart”, as well as displaying a blue “View Cart” button on the right-hand side.

(7.) Click on the blue “View Cart” button, which will take you to the “Cart” page.

(8.) Review the product in your cart, ensuring that the monthly subscription for your desired product is what’s selected, rather than the one-time purchase of the product.

(9.) If you have a coupon code (or “promo code”), enter it in the field labeled “Coupon code”, and then click on the blue “Apply Coupon” button.

Please note that any coupons applied toward the purchase of a subscription will only be applied toward the price of the first month of the subscription and will not be reapplied toward the price of subsequent monthly automatic reorders.

(10.) Scroll down to the box titled “Cart totals” and review its contents. Please note that shipping is free on all orders, so ignore the statement regarding shipping costs, and rest assured that the cost of shipping is $0.00.

(11.) When you’re satisfied with the content of the “Cart totals”, particularly the “Recurring total” at the bottom, click on the blue “Proceed to Checkout” button at the bottom of the box, which will take you to the “Checkout” page, where you’ll be asked for your billing details.

(12.) Once in the “Checkout” page, enter your billing address and credit (or debit) card details into the appropriate designated fields.

(13.) Please note that your shipping address will be assumed to be your billing address unless you specifically amend it by clicking the box titled “Ship to different address?” and then entering the details of your shipping address into the designated fields.

(14.) Your billing address, shipping address, and credit (or debit) card details will be saved and securely stored in your account for future purchases once you place this order. So, if you’re logged into your account when making future purchases, you will not need to re-enter these details at Checkout. Also, if you would like to amend any of these details for future purchases, you can do so at any time by logging into your account and selecting the appropriate link on the left-hand margin of the screen.

(15.) Review the completed “Checkout” page to ensure that you’ve entered all the details correctly, and then click on the blue “Place Order” button located in the lower right-hand side of the page, which will place your order and then take you to a page confirming receipt of your order and displaying the details of your order. Congratulations, you are now subscribed, with your first month’s order being processed for packaging and shipping to your mailing address.

Also, an email will then be sent to your email address confirming that your order has been received and is being processed. The email, like the confirmation page, contains the details of your order.

Upon placing the order, the only payment that is charged to your card at that time is the payment for the first month of the subscription. The payment for the next month of the subscription will automatically occur on or around the same date next month, and the same credit (or debit) card will be charged, unless you amend the payment method in your account. This initial payment triggers the packaging and shipping of your first month’s order. Therefore, please be careful not to subscribe until you are ready to begin taking your desired EpiSpectrum product.

(16.) While still on the confirmation page, scroll down to the section titled “Related subscriptions”, and then click on the blue “View” button located on the right-hand side, which will take you to the “Subscription” section of your online account. It is here that you can manage your subscription, including cancelling your subscription. However, for now, there is nothing else you need to do; you are subscribed, and your first month’s order is expected to be delivered to your shipping address in a few days. So, you can now log out of your account and go about your day. We’ll take it from here.

(17.) On the left-hand margin of the screen, at the bottom of a list of links to other pages of your account, you will see a blue link titled “Log out”. Click on “Log out”. After you have securely logged out of your account, feel free to visit the various pages of the EpiSpectrum website, or simply close your browser.

Manage Your Subscription

To manage your subscription, please follow the following steps, which start with logging into your EpiSpectrum account:

(1.) To log into your EpiSpectrum account, go to any page of the EpiSpectrum website at epispectrum.com, and then click on “My Account”, located in the upper right-hand corner of the page. You will then be taken to the “My Account” page.

(2.) In the designated fields located under “Login”, please enter the email address and password you used when creating your account. If you are using a device (PC or smartphone) that you trust and use regularly, feel free to then click the box labeled “Remember me”. This will save your email address and password in their respective fields for the next time you attempt to log in, allowing you to avoid the inconvenience of having to remember and then re-enter them the next time you wish to log in.

(3.) Click on the blue “Log In” button, which will take you to the dashboard of your personal EpiSpectrum account.

(4.) On the left-hand margin of the screen, you will see a list of links to the different pages of your account. Although we encourage you to review all these pages at your convenience, for the purpose of managing your subscription, we are only going to focus on the following three pages: “My Subscription”, “Payment methods”, and “Addresses”.

(5.) Click on the blue “My Subscription” link, which will take you to a page that displays the details of your subscription(s), as well as past orders related to your subscription(s), such as your most recent monthly order.

(6.) If you click on the blue “Change Payment” button, it will take you to a page titled “change payment method”. At the top of the page, you can view your current method for paying for your subscription, as well as a reminder of the monthly charge. If you scroll down the page and click on the blue “Manage Payment Methods” button, it will take you to the “Payment Methods” page, which is discussed in detail below in paragraph 6, and which is the way we recommend managing, including changing, your payment methods. Please ignore both the bubble titled “Use another card”, as well as the “Change Payment Method” button located directly under it.

(7.) If you click on the blue “Renew Now” button, it will take you to a page where you can reorder the product that you’re subscribed for now rather than wait until the next scheduled automatic reorder of that product. If you choose to “renew now”, rather than wait until your next scheduled automatic reorder, then you will get the shipment within a few days, but you will be charged at the point of ordering instead of your regular payment date. This does not reset the monthly cycle. For example, if you purchased your subscription on January 1^st, with automatic renewal scheduled for February 1^st, and then March 1^st, etc., but then on January 20^th, you opt to “Renew Now”, then you will be charged on January 20^th (instead of February 1^st), and your order will be shipped to your address in the days following January 20^th (instead of the days following February 1^st). However, your next automatic renewal will still be scheduled for March 1^st, not February 20^th. If you choose to utilize this early renewal option, then review the “Checkout” page to ensure that all the details are correct, and then click on the blue “Place Order” button located in the lower righthand side of the page, which will place your order and then take you to a page confirming receipt of your order and displaying the details of your order. An email will then be sent to your email address confirming that your order has been received and is being processed. The email, like the confirmation page, contains the details of your order. Furthermore, the Subscription page of your account will be immediately updated to reflect the fact that you renewed early and that your “Next payment date” is now scheduled for a month later (e.g., March 1^st instead of February 1^st).

(8.) If you click on the blue “Cancel” button, it will immediately cancel your subscription, and the subscription page of your account will then refresh to show that the subscription has been cancelled. It will also display a blue “Reactivate” button in the row of the subscription page where the “Cancel”, “Change Payment” and “Renew Now” buttons were before cancelling. If you click on the “Reactivate” button, it will immediately reactivate your subscription, as if you had never cancelled it, with no charge to your card and with the next renewal date remaining the same. If you cancel your subscription, and then log out of your account, then the next time you log into your account, a blue “Resubscribe” button will be displayed in the location of the subscription page where the “Reactivate” button was before logging out.

(9.) If you click on the “Resubscribe” button, it will take you to a “Checkout” page to place an order for a subscription for the product you had previously been subscribed for in your last subscription. Since customers can be unsubscribed for weeks, months or even years after logging out of their account, when you resubscribe, unlike reactivating, you will have to place an order for a new subscription, with the first month’s order and payment occurring at that time. In the “Checkout” page, all your billing, shipping and payment details should already be autofilled into the appropriate designated fields. Review the completed “Checkout” page to ensure that all the details are correct, and then click on the blue “Place Order” button in the lower right-hand margin of the page, which will place your order and then take you to a page confirming receipt of your order and displaying the details of your order. Also, an email will be sent to your email address confirming that your order has been received and is being processed. The email, like the confirmation page, contains the details of your order. Upon placing the order, the only payment that is charged to your card at that time is the payment for the first month of the subscription.

(10.) Now click on the blue “Payment methods” link located on the left-hand margin of the screen. This will bring you to a page that displays your current payment method(s) (e.g., credit card), which will typically include the payment method you used when you subscribed, and which is now saved and securely stored in this account.

(11.) If you’d like to add another payment method, such as another credit (or debit) card, then click on the blue “Add Payment Method” button, which will temporarily take you to a page where you can enter the details of your additional credit (or debit) card. Here, you can enter the card details in the designated fields and then click on the blue “Add Payment Method” button, which will take you back to the “Payment methods” page, which will show that the new card was added.

(12.) When you have two or more cards on file, you can choose which of those cards you would like to make your default card for monthly charges. All cards that are not currently the default will contain a blue “Make Default” button next to them. If you’d like to make a certain card the new default card for your subscription(s), then click on the “Make Default” button next to that card. The screen will then refresh to show that selected card as the new default card, but equally as important, a notice will appear at the top of the page that will ask: “Would you like to update your subscriptions to use this new payment method – ‘name of selected card’?”, with the options “Yes” or “No”. Click “Yes” if you’d like to make this new default card the payment method for your current subscriptions going forward. If you click “Yes”, then the screen will refresh to show that the notice is gone, and at this point, that new default card is now the payment method for your current subscriptions going forward. If you make a certain card the new default card, but click “No” to the above question, then that card will only be the default card for all future non-subscription orders and all new subscriptions, but it will not be the default card for your currently existing subscriptions. If you click on the “Make Default” button for a certain card, but the notice containing the above question does not appear at the top of the page, then that means that the new default card is already the payment method for your subscriptions.

(13.) If you’d like to delete a credit (or debit) card from your list of payment methods, then click on the blue “Delete” button located next to the card you would like deleted, and this card will then be immediately removed from your list of payment methods. However, unless your card is expired, frozen, cancelled, or something like that, then we recommend keeping that card on file as a payment method, but merely making another credit (or debit) card your default card. For automatic payments, we only use the card that is designated as the default card unless you specifically select a non-default card when placing an order.

(14.) Now click on the blue “Addresses” link located on the left-hand margin of the screen. This will bring you to a page that displays your current billing address and shipping address. You can amend or change either of these addresses by clicking on the blue “Edit Billing address” link or the blue “Edit Shipping address” link, depending on which one you wish to change. This will take you to a page where you can amend, or completely change, your address and save the changes. After you enter these changes, please click on the blue “Save Address” button at the bottom of the page, which will take you back to the Addresses page of your account, where your amended billing address or shipping address will be displayed.

At this point, you should have a sufficient understanding of how to create an account, order a subscription, and manage an existing subscription. However, EpiSpectrum Customer Service is always happy to assist you if you are experiencing any issues, or if you have any questions, comments or concerns. Feel free to contact us at any time by email at info@epispectrum.com or by phone at (630) 401-8583, and we will be happy to assist you.